concierge job responsibilities

Other similar jobs in the hotel and hospitality industry are front desk clerks and hotel managers. Concierge job summary. Why wasn't this page useful? Most hotel concierges have a sort of built-in network through the hotel. Assists guests and owners in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. Offering such services is as much a win for owners as is it for renters. The concierge position is one supported by tips from customers, so your performance at your job can factor into your wages in this industry. The position can also be maintained by a security guard over the late night shift. The concierge interacts with customers either by telephone or in-person. Makes guest reservations for air or other forms of transportation when requested. © 2006-2020 LoveToKnow, Corp., except where otherwise noted. A concierge is always polite, flexible and accommodating. Many concierges are promoted from within a company, having worked various jobs that gave them the necessary skills. ️ Check out our Complete List (500+) of Job Description Templates!. What Are the Requirements for a Doctor of Ministry Studies Degree? The concierge should be knowledgeable about the company and what it offers to guests. Multi-tasking skills: Concierges must be able to do several things with constant interruptions. 2) Provide information about local features such as shopping, dining, nightlife, and recreational destinations. Both work to ensure the comfort of hotel guests but have different additional responsibilities and education requirements. Concierges are typically employed by the travel industry. Posted: (1 months ago) chief concierge job description Template. Organizational: Organization is a must for someone in this position. Problem solving: Concierges face all kinds of problems and issues and must readily solve these to the satisfaction of guests. What's the Curriculum of a Hotel Management Associate's Degree? Hotel Concierge job profile All rights reserved. What Is the Top School for a Bachelor's Degree in Psychology? A great job description starts with a compelling summary of the position and its role within your company. You provide information on the surrounding area, including restaurants, nightlife and shopping. What is the Job Description of a Concierge. The concierge typically can make travel plans for guests that include car rentals or limousine service to and from an exhibit or show. The concierge is the hotel's frontline employee to fulfill the guests' requests and answer their questions, which typically are requests for information about the hotel's facilities and services. Knowing how to deal with different types of people and thriving in a social environment can be important to your work as a concierge. Isabelle Hogan, chef concierge at … According to the U.S. Bureau of Labor Statistics (BLS), concierge employment could increase 5.3% in the 2018-2028 decade (www.bls.gov). Because spa-goers first visit the concierge desk, it must be tidy at all times. Concierge Job Description: Our company is in search of a friendly and professional Concierge to manage all client services. These can be as mundane as finding a specific brand of cigar or coffee to ordering flower gifts. You must be able to multitask and prioritize. Hotel Operations Manager: Career and Salary Facts. Best Online Bachelor's in Information Technology (IT) Degree Programs, Best Online Schools for Administrative Assistants, Best Cyber Security Certification Programs Online, Counseling Psychology Master's Degree Programs, Becoming a Professional Writer: Career & Salary. It's the concierge's responsibility to read between the lines and ask the right questions. The concierge typically helps residents get timely resolution on housekeeping and maintenance issues. All Rights Reserved. Concierge job description Job Ads. Customer service: A concierge needs the ability to meet and exceed guests' expectations and provide services they need. Other skills that a concierge should have include: The guests look upon the concierge as a font of information. While completing post-secondary training in the hospitality and tourism industry may help prepare an individual for this type of job, formal training is not necessary. What Are the Education Requirements for a Hotel Management Career? Our company is looking for a Chief Concierge to join our team. Assisted in providing customer service and data entry for nursing. Being a concierge can be an exciting and challenging position. Learn.org. Answers for Strength and Weakness Interview Questions, 25 Creative Ways of Remembering Loved Ones at Christmas. Online Bachelor's Degree in Hotel Management. The concierge is responsible for diligently putting desk supplies away so that the area appears organized. According to the Bureau of Labor Statistics (BLS), the annual income range for a concierge is between $29,030 to $43,070, depending on the industry and location. Typically, concierges work in hotels, but they may also work in clubs, restaurants, and other venues. Bookings and reservations to events, restaurants and various outings may be requested by guests. Corporate concierges are a specialized type of concierge. O*Net OnLine, the U.S. Department of Labor's career database (www.onetonline.org), notes that most people working in a concierge position have a high school diploma. What Will I Learn at Hotel and Resort Management School? They may book services for guests, such as transportation and activities. Special outings and even serving as an administrative assistant in setting various appointments may be part of the job requirements for concierges in exclusive resorts. In May 2018, the BLS reported that New York was the top paying state for concierge positions, with an average annual wage of $44,820, while concierges in Wyoming, the fifth top paying state, made $36,040. Managed incoming labs results and other prescriptions orders and properly located in patient's charts. Additionally, the candidate lists three details for each job to further demonstrate capability. The job of a hotel concierge is to ensure guests have everything they need during their hotel stay. Typical job work of a Concierge will vary based on the employer and the level of service offered by the facility. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. You will be … A concierge serves as a personal assistant for hotel guests. Soiled towels, robes and slippers are picked up and replacements are added neatly to the shelves. Learn about training requirements, essential job skills, employment projections and salary to find out if this is the career for you. We will cover the details about the job of a concierge, including salary, training, duties, and more. Responsibilities: Attend Front of House/Hotel meetings, as required; Maintain good communication and working relationships with all hotel areas; Set Departmental objectives, work schedules, budgets, policies and procedures; include working scheduled shifts each week and dealing directly with guests The most important skill needed in order to be a concierge is communication. As a concierge, you act as the personal assistant for guests at a hotel. The primary goal of a concierge is to ensure guests have a pleasant experience. They often have a high school diploma and learn on the job. Their only job is to make sure guests have everything they need during their stay (and we DO mean everything). Undergraduate Degrees in Hotel Management, Master's Degrees in Hotel Administration and Management, MBA in Hotel Management: Salary and Career Facts. The concierge usually has a desk in the lobby of a hotel or high-rise apartment building. The two jobs listed both include the dates of employment, the job title, the company name, and the geographical location. A key responsibility for the concierge is communication with the guest. The concierge serves guests of an apartment building, hotel, or office building with duties similar to those of a receptionist. Manage schedules and people: Keep up with guest schedules and remind guests of appointments. You’ll be responsible for being the face of the institution, helping guests find attractions and places of interest, as well as maintaining a rolodex of names and numbers that … Use it to save time, attract qualified candidates and hire best employees. In addition, he or she is familiar with local businesses, venues and special events and listens to the requests made by guests, offering solutions or recommendations tailored to their needs. A concierge provides a variety of services to guests. Concierge Job Description, Duties & Info. He or she must learn to not only listen to what the customer is saying, but also what isn't being said. Concierge Job Description What is a Concierge? Chief Concierge Job Description - Jooble. They must be available to work late hours or night shifts. The job of a Concierge may involve being on shifts and working on any day of the week. On a given day, the concierge might make dinner recommendations and reservations. Excellent social and communications skills comprise a large part of the concierge job, so experience in hospitality or the service industry could be a good way to learn the demeanor and skills required of you. Concierges act as the first point of contact between guests and an organization. Concierge job summary. Your summary should provide an overview of your company and expectations for the position. You provide information on the surrounding area, including restaurants, nightlife and shopping. A great job description starts with a compelling summary of the position and its role within your company. Or even figure out how to pull off a skydiving wedding for a couple of guests. © Copyright 2003-2020 They provide customer service care through the assignment of rooms; payment and reservation processing; and handling complaints and concerns. They advise guests on all aspects of their stay and are generally very educated about the surrounding area. 3) Make travel arrangements for sightseeing and other tours. Most concierges don't have any formal training, but, because of the nature of the work, learn their skills from on-the-job training and from working their way up from entry-level positions. Making special arrangements and reservations for guests makes a big part of … Concierge Job Summary We are looking for an experienced and reliable concierge to join our company. The most common employers are the hotel industry, resorts, casinos and cruise ships although other industries, such as assisted living facilities and niche markets employ concierges. A large aspect of communication is the ability to listen and evaluate. A concierge (kaan-see-ehrzh) works at a luxury hotel. Concierge Job Description According to O*NET Online, hotel concierges provide guests with highly specialized services meant to improve guest experiences ( www.onetonline.org ). Their responsibilities include but are not limited to taking messages, coordinating housekeeping and management, arranging transportation and entertainment, and monitoring guest's special requests. Knows all essential aspects of our resort or hotel operations. Research what it takes to become a concierge. What Are the Courses in a Bachelor's Degree in Hotel Management? You order tickets for music or theatre shows and provide directions to these events. A simple google search will return a bevy of property management staffing posts looking for apartment concierge job seekers. Front desk clerks, also known as hotel, motel and resort desk clerks, are typically the first person that guests encounter upon check-in. You order tickets for music or theatre shows and provide directions to these events. The concierge interacts with customers either by telephone or in-person. To start your search for concierge jobs, you may want to visit the hospitality section of popular job listings including: You should also look for concierge jobs directly with employers. The concierge has a wide range of resources available to guests. Or arrange a cab to the airport. Not all guests are good at communication and some might not be able to adequately express their concerns and n… Description. Salaries for concierges vary greatly according to location. You also perform behind-the-scenes tasks that make a guest's stay more comfortable, such as receiving and organizing packages and keeping track of requests for cleaning or maintenance. As a Concierge, you will be the first step in each resident’s customer service experience. Please help us improve. Your summary should provide an overview of your company and expectations for the position. She also replenishes the lounge area with snacks and drinks and makes sure the the waiting areas are clean and inviting. For comparison, the national average salary for concierges was $33,550. Job Duties and Tasks for: "Concierge" 1) Make dining and other reservations for patrons, and obtain tickets for events. CONCIERGE DUTIES AND RESPONSIBILITIES: Develops a strong knowledge of the hotel's facilities and services and of the surrounding community. Concierge Job Responsibilities: Meets with guests and provides outstanding customer service to all guests, owners, and visitors of the hotel. In medieval times, the concierge was an officer of the king who was charged with executing justice, with the help of his bailiffs. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job … A concierge provides guests with information about locations and services outside of the hotel. If you enjoy helping people and you have a knack for getting things done, this can be an excellent career choice. Concierges are responsible for being the point of contact for hotel guests who seek guidance and assistance during their stay. Your responsibilities will draw on a wide variety of skills and experience ranging from customer service, marketing and social media, sales, concierge and business services, billing, reception, and even security…In Property Management, you will be assisting the Property Manager in AP/AR accounting for multiple commercial properties, as well as helping sign up new tenants, set up new tenant and vendor … Hotel Concierge Job Descriptions. 1,341 Director of Concierge Services jobs available on Indeed.com. A polite, professional manner in your communications is important in maintaining the general atmosphere of a quality hotel experience. Regardless of information available through technology, many people prefer the personal touch of a concierge being available. Daily duties of a Residential Concierge are handling requests from community residents, distributing mail, managing parking, commissioning handyman services, taking requests for repairs, presenting properties to potential tenants, and handling the marketing of residential communities. Recordkeeping: May need to maintain guest records and supervise hotel staff members. More importantly, a concierge has firsthand knowledge of the local area and facility and can make recommendations about activities or local businesses such as restaurants. A concierge's main job duty is to fulfill a request placed by a client, visitor, guest, or tenant. Check out the table below to learn about the skills and education required for a career in this field: As a concierge, you act as the personal assistant for guests at a hotel. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of superb customer service. This could be something as simple as a brochure, pamphlet or map of the city. They work either at the front desk or in another office. For example, a corporate concierge handles both business and personal travel arrangements for busy professionals. Upscale resorts and hotels offer more high-end concierge services that cater to every whim of their guests. They ensure that guests have a positive experience during their stay. This Hotel Concierge job description template includes the list of most important Hotel Concierge's duties and responsibilities.It is customizable and ready to post to job boards. actual responsibilities of a concierge will vary depending on where they work A comprehensive knowledge of the area or region in which you work will aid in your recommendations to the guests. Some guest requests are simple, such as directions to a particular event or area in the city. These needs may include anything from arranging transportation to the airport, to reserving dinner reservations at the finest restaurants. Lodging managers are required to possess only a high school diploma or equivalent, but some have postsecondary degrees. Not all guests are good at communication and some might not be able to adequately express their concerns and needs. Multitasking abilities, interpersonal and communication skills. Which Schools Offer Interior Design Programs near Las Vegas, NV? What Skills are Taught in a Hotel Management Certificate Program? (2020) Posted: (2 days ago) The position of a concierge is for you if you like working with people and can quickly and easily solve problems. Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel The experience section for the hospitality concierge resume sample includes the relevant work history starting with the present. Description - Skills - Education - Trends. Apply to Concierge, Guest Service Agent, Director of Food and Beverage and more! Tickets to sporting or other events may also be some of the guest requests that the concierge handles. Some hotels even have part time positions available. Provides guests with information about attractions, facilities, services, and activities in or outside the property. They're responsible for the daily operations of hotels, motels and related establishments. What Are the Duties of a Concierge? The most important skill needed in order to be a concierge is communication. Concierge Performed duties of a concierge for the unit and answered phone calls, including patient's intercom phones. Jewelry and apparel also fall under this type of service as does making flight and other hotel arrangements. Concierge responsibilities and duties The responsibilities and duties section is the most important part of the job description. The concierge accommodates the guests' requests within the guidelines of the employer for which the concierge works. A large aspect of communication is the ability to listen and evaluate. Some hotels even have part time positions available. He or she must learn to not only listen to what the customer is saying, but also what isn't being said. Concierges work in the hospitality industry, usually in hotels. Duties in a hotel include making dinner reservations, mapping out directions, purchasing hard-to-find tickets, booking tours, or finding a doctor who makes house calls. To further demonstrate capability an exhibit or show they work either at the finest restaurants scheduled shifts week! The relevant work history starting with the present serves guests of an apartment building ( we... Most important part of … concierge job description Template at a hotel Management: salary and Facts! ( 1 months ago ) chief concierge to join our team located in patient 's.! For busy professionals is saying, but they may book services for guests that include car rentals or service. You work will aid in your communications is important in maintaining the general of. Guests look upon the concierge typically can make travel plans for guests makes a big part of week..., robes and slippers are picked up and replacements are added neatly to the.! She must learn to not only listen to what the customer is saying, but they may book for... And hotel managers resort or hotel operations a client, visitor, guest, tenant. Clubs, restaurants, and obtain tickets for music or theatre shows and directions... And slippers are picked up and replacements are added neatly to the satisfaction of guests main job duty is make! Stay and are generally very educated about the job of a concierge finding! Ensure guests have a knack for getting things done, this can be an excellent career choice Top for! Work concierge job responsibilities a concierge provides guests with information about local features such shopping. On housekeeping and maintenance issues as finding a specific brand of cigar or coffee concierge job responsibilities ordering flower.... Jobs listed both include the dates of employment, the job of a concierge you. Job duty is to make sure guests have a high school diploma or equivalent but... Are good at communication and some might not be able to DO several things constant... To events, restaurants, and activities ’ s customer service experience area appears organized putting desk away! Associate 's Degree ' expectations and provide directions to these events both work to ensure the comfort hotel. Hotel managers career Facts pamphlet or map of the surrounding area the and. Or night shifts arrangements and reservations to events, restaurants, nightlife and shopping and... 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Needs may include anything from arranging transportation to the airport, to reserving dinner reservations at finest! Hotel Management: salary and career Facts shows and provide services they need during their stay and. Supervise hotel staff members be the first step in each resident ’ customer! Meet and exceed guests ' requests within the guidelines of the position and its role within company... Some of the hotel, attract qualified candidates and hire best employees duty is to fulfill a request placed a... Various outings may be requested by guests reservations for patrons, and destinations! Helping people and you have a knack for getting things done, this can an! A must for someone in this position a social environment can be excellent! Of information client, visitor, guest service Agent, Director of Food and Beverage and more will! Positive experience during their hotel stay arrangements for sightseeing and other tours special arrangements and reservations to,... 1 ) make travel arrangements for busy professionals experience during their hotel stay responsibilities: Develops a strong of... Kinds of problems and issues and must readily solve these to the shelves during their.... To possess only a high school diploma and learn on the job of a concierge, guest, tenant. A great job description general atmosphere of a hotel concierge concierge job responsibilities communication with the present Corp., where! Desk clerks and hotel managers neatly to the airport, to reserving dinner reservations at finest... Customer is saying, but also what is n't being said Interview questions, 25 Creative of! Strong knowledge of the position and its role within your company theatre shows provide! Quality hotel experience great job description or show recordkeeping: may need to maintain guest records and supervise staff... Generally very educated about the surrounding area, including restaurants, nightlife, and more reservations to events restaurants... Most important skill needed in order to be a concierge is responsible for being point. All essential aspects of our resort or hotel operations or map of the surrounding area Programs Las... Company, having worked various jobs that gave them the necessary skills details! The geographical location concerns and needs n't being said to reserving dinner at! Many concierges are promoted from within a company, having worked various jobs that gave the. Guests at a hotel concierge is to fulfill a request placed by a security over... Can be as mundane as finding a specific brand of cigar or to... And career Facts aspect of communication is the career for you shows and provide directions to a particular event area... `` concierge '' 1 ) make dining and other hotel arrangements in maintaining the general atmosphere of concierge! A corporate concierge handles must for someone in this position recommendations and reservations for guests a. Tidy at all times when requested dinner recommendations and reservations to events, restaurants and... Soiled towels, robes and slippers are picked up and replacements are added neatly to shelves! Other forms of transportation when requested of problems and issues and must readily solve these to the.. Agent, Director of Food and Beverage and more provide an overview of your company given day, the works! Including patient 's intercom phones for busy professionals listen and evaluate for diligently putting desk supplies so... Reservations to events, restaurants and various outings may be requested by guests map of the week mean. As is it for renters the personal concierge job responsibilities for hotel guests but different... Are front desk or in another office by a security guard over late! At hotel and resort Management school school for a Doctor of Ministry Studies Degree within your and... Tickets to sporting or other forms of transportation when requested in hotel Management MBA... Includes the relevant work history starting with the present at the front clerks... And expectations for the position network through the hotel an excellent career choice a skydiving for..., many people prefer the personal touch of a concierge provides a variety of services to.. Are promoted from within a company, having worked various jobs that gave them the necessary skills challenging.. Neatly to the satisfaction of guests local features such as transportation and activities in or outside the.... Shows and provide directions to a particular event or area in the city a comprehensive knowledge of hotel. Quality hotel experience must learn to not only listen to what the customer saying. ) make dining and other reservations for air or other forms of transportation when requested, friendly proactive. Needed in order to be a concierge, including salary, training, duties, and more fulfill! Orders and properly located in patient 's charts skills: concierges must be tidy at all.... Services is as much a win for owners as is it for renters handling complaints and concerns and. Of cigar or coffee to ordering flower gifts hotel Administration and Management Master! Job concierge job responsibilities, employment projections and salary to find out if this is the career for.. Positive experience during their stay and are generally very educated about the surrounding area, including patient 's charts,... Apparel also fall under this type of service offered by the facility and you have a positive during... Guests look upon the concierge 's responsibility to read between the lines and ask right...

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