westin heavenly bed return policy

Ryan Lee and Rachel Adams share their experience on the Sleep Number Bed vs Weston's Heavenly Bed! The Westin Heavenly bed and mattress are the perfect examples of how data analysis and surveys help get the perfect result. Also I want to ask the person above who said Nordstrom's did refund with no questions asked. The research necessary for creating such a product is essential for both sides- the hoteliers and the guests. Even though the company uses special names for the top two layers on the bed, in our eyes, they’re really comparable to memory foam in whens it come to feel. We had it replaced with the newer Chattam and it was awful We gave up, purchased the Westin Heavenly bed, which we slept on at Westin and loved, but it feels like we are sleeping on slate. Shame on you for putting your name on such a shoddy product and doing nothing to help those of us who are experiencing problems. For almost 2 weeks I had some of the best sleep of my life. Collect Renaissance Have the same problem. I know this is over the inch and a half. Now after only two nights at home in my "Heavenly" bed, my lower back pain has returned to the point that it is too painful to remain in the bed, I cannot stand up straight and I'm online at 3 am looking to see if anyone else is having the same issues. This makes sleeping in this bed impossible. It's a complete rip off. Simmons sent yet a SECOND mattress inspector, who did the same VISUAL inspection, and who put on his report that the mattress had been folded during the delivery process. Slip into the Westin Heavenly Bed and experience a night of restorative sleep to get you ready for the day ahead. All customers get FREE Shipping on orders over $25 shipped by Amazon. Westin welcomes mid-size dogs and smaller, giving them the luxury and comfort of a plush Heavenly Dog Bed and special amenities, free of charge. Westin pillows provide the perfect place to lay your head down as you retreat into a restful slumber, Fibre materials provide an allergen free sleep experience, Form meets function with our decorative pillow collection. Towels. I've never hurt more in my back. The inspector agreed that the pillow top was failing. Kathy, Yes, this bed is made by Simmons. Heavenly Bed & Bedding Sets. The compression does not affect the product's durability. Sleeping through the night has become difficult. I've just experienced terrible sagging after 2:1/2 months from my new heavenly bed. Westin became the first hotel company to sell a signature retail line with the unveiling of the Heavenly(R) Bed in-room catalogue in 2000, setting a new standard for a good night’s sleep. I purchased my king size at Nordstrom for $1800.00. Then slowly I started noticing the sagging. Westin Heavenly is a popular US-based bedding brand that offers mattresses, bedding accessories and box spring products. The Westin Heavenly Bed is uniquely designed with a plush, pillow-top construction for premium comfort and support. Quality is down a lot - I am going to look for an attorney that will take this case on as a class action, if enough SPG members join in maybe Starwood will do something - I will keep you posted. I'm 124 5'6.- not heavy. Simmons agreed to replace the mattress again. Very careless packaging, which made it much harder for me to return. The WHB is so comfortable at first and I can even remember lying on each of them the first few nights thinking how supportive and how nice it felt. A real Heavenly bed is really comfortable. We were looking for firm but comfortable support, which is what this mattress seemed to offer at first. One of the reason I choose Starwood properties is the quality of the bed. SIMMONS this time, contracted with a delivery services to provide "GOLD SERVICE" level delivery. Marriott proprietary information. It felt to me that the measuring was rushed and it was not measured right on the spots where the mattress shows deeper body impressions. Our mattress appears to be sagging as well. Nothing restores your mind and body like restful sleep. And here we thought we were the only people with the same problem! The Westin Heavenly Mattress is uniquely designed with plush, pillow-top construction for premium comfort and support. The replacement mattress was the same shoddy product, and so I resumed the complaint process again with the warranty department at Simmons. In my experience, the best deal came from DHL for door to door shipping. I would NOT recommend this bed as I think it is being marketed falsely as a Westin Heavenly bed. Bedding requests are not guaranteed. Westin Pillows. I bought a Heavenly bed several years ago, at least 6, for a vacation home that only gets used weekends about half the year. I just returned from staying in various hotels for past 5 nights. Bath Sheet. so we can go back to a good nights' sleep. You can unsubscribe at any time via the links in each of our emails. Watch your favorite show on our resort's satellite TV while you relax in your Westin Heavenly® Bed. We'll take the $1800 loss and buy a better, less expensive mattress (trying Costco next!) Made-to-Order furniture is not eligible for returns. How long between buying and returning? Take in a Langkawi sunset with your family from the private balcony or patio in select rooms This is the 2nd Westin Heavenly Bed. Westin Automotive Products, Inc. guarantees the original purchaser of Westin products a 1 year warranty on the product finish from the date of original purchase under normal use excluding damage resulting from road hazards such as gravel or other debris, product misuse, improper installation, impairments from accidents, product modifications or product neglect. When used with a proper supportive bed frame, your new mattress, foundation and base is protected by a limited manufacturer’s warranty. 99 I have started to have back aches now less than a year after buying this mattress, and I even had to switch to a thinner pillow b/c I was getting neck pain from my body sinking lower while my head stayed at the original mattress height. Bath Rug. First, it arrived in a large box that was already ripped and torn at the sides. Anything you need is close by and I highly recommend La Villita café for delicious and price friendly tacos. Several months ago my husband and I purchased a Westin Heavenly Bed for our home. Making The Heavenly Bed. What if I HATE my Heavenly Bed? We also saved up for the Heavenly Bed after sleeping on them at Westins all over the country. Take in a Langkawi sunset with your family from the private balcony or patio in select rooms Bring the Westin Experience Home. That is what you will get with the Heavenly® Bed from Westin Hotels & Resorts. This mattress is like a rock and feels NOTHING like the Westin Mattress! Same issues as everyone else - bed sagging - SPG Lifetime Platinum, this is my 4th bed and current one had problems after a year - all prior ones were great. Sometimes I go in there to get a good night's sleep! The Luxury Collection Store THE BAD: Will sag significantly within the first three years for about 25% of owners • poor or nonexistent return policy • shipping time considerable. Neither Westin (Starwood) nor Simmons (the manufacturer) acknowledge that the bed is not the same. If it does not sag more than 1 1/2 inches, the company does not consider it to be defective. I realize bed preferences vary based on the part of the world you’re in (Beds in Asia are consistently firm, in my experience), so for me Heavenly Beds are a selling point for Westin hotels. If I had known Simmons was the maker I would never had purchased it. Spa Robe. Researching the Westin Heavenly Bed online over the past few days, I learned that our experiences were confirmed by many, many others. Oh yeah? Before recent purchase it had been about 8 years since purchase. I have a king sized bed. For frequent travelers, there’s something extra special about a hotel mattress. Based on 89 Actual Consumer Experiences What You Need To Know . Rental R904209 The Westin Kaanapali Ocean Resort Villas ... All bedrooms feature a luxurious Westin Heavenly Bed® with layer after layer of cozy down bedding and some of the world's finest linens. Another terrible night of sleep. My husband and I have now had and returned two Westin Heavenly Beds from Nordstrom. By October it began sagging in the areas that we slept in. It's so bad now that both my husband and I wake up with backaches every morning. Bath Towel. Westin Heavenly Bed duvet cover question- please ... At the time I couldn't find a cover I wanted for it but then found the Westin heavenly bed one online. Ended up having to go to the chiropractor multiple times. Simmons said the folding voided the warranty and told me to take my issue to the delivery company - the very delivery company that they hired!!! I honestly have to sleep with pain medicine every night and sleep on a heater on my back that’s how bad it is. The fact that the mattress industry needs "marshalls" and a cadre of inspectors says volumes about the quality of product being produced! Watch the end for the silliness! I would NOT recommend this bed as I think it is being marketed falsely as a Westin Heavenly bed. Never has been the same comfortable bed & we are very disappointed that we have to replace our bed after only 3 years. Of course companies "stand behind their product." Although all Westin Hotels advertise Heavenly beds, I've stayed at a couple where the bed was not Heavenly. The first year and a half was simply awesome. Upon receiving the Heavenly Bed I ordered from Westin at Home I could tell immediately that it was NOT by any stretch of the imagination the same bed. We cannot flip ours because the pillowtop is only on one side. I've searched for reviews the last 2 years and am comforted to know its not just me. My bed is definitely nothing like the hotel bed. Pool Towel. Westin Heavenly Bed Review & Ratings. Today we realize that the cause can be no other than the mattress. The first one degraded and sagged so the insurance company sent a replacement. After sightseeing at the famous Los Cabos Arch, return for a revitalizing treatment at our resort’s Spa Otomí. We were so satisfied with this purchase that we even got one as a present for my inlaws. The mattress is contouring to the shape of your body." Hotel Bed & Bedding Set. © 2020 Marriott International, Inc. and Hotels At Home, Inc. All rights reserved. Simmons responded right away and sent a mattress evaluator. I'm in for a class action! We have really love sleeping on this bed and I was considering buying one for my full-time home as well as a vacation rental I am in charge of. This unique sleep experience has delighted guests at Westin Hotels & Resorts around the world for over 17 years. Because it's not slept on every night, it hasn't start d to sag. Nothing restores your mind and body like restful sleep. However, Westin Heavenly Bed has relieved millions of hotel guests from back pain while enjoying their stay. Synonymous with the premium luxury and wellness of Westin™ Hotels and Resorts, this mattress will rejuvenate you every night with the perfect level of cushioned comfort and firm support. Westin Store welcomes all questions, suggestions and comments regarding our products, our site and our services. Sleep among the clouds in the most “heavenly” bed on the market. The heavenly bed was so incredibly comfortable I was able to sleep 10 hours a night. Deals. The Westin bedroom set invites a fresh ambiance and feelings of effortless living. Most of them testified that their stay in the hotel gave them a deep and peaceful sleep. The reviews stink. I recently spent a month traveling and I slept in several makes of bed including a Heavenly hotel bed and had no back pain at all. Pet Travel Tip: Sometimes, on the road, with all its rigors and responsibilities, you think just keeping your pet safe & secure is good enough. You will lose at least $2,000 and no matter what you tell the Westin they will not return it. Both my husband & I feel this is not the same Westin bed that we loved at Westin Hotels. Have been members of SPG and timeshare since 2002. THE GOOD: Tends to be suited for all sleep positions • above-average motion isolation for a spring-based mattress. I visited another store and again asked about the Heavenly bed, they said the Simmons Leyden and Bianca were the closet to that bed. ... 1-16 of 43 results for "westin heavenly bed" Skip to main search results Amazon Prime. I finally gave up and went to search the internet to see if anyone else was having this problem. In all cases, the duvet, pillows, sheets, etc. I complained enough that they were willing to replace the mattress the only problem is the new one is even worse than the first one! Not only is not the same bed as in your hotels, it started to soften and develop sags within 3 months. Spa Robe with Hood. Did they pick up the mattress and pay for the return? When we called them after about 3 months the sales person said the same thing "it's normal for the bed to dip where you sleep". I've rotated the bed and it happens on both sides. Slip into the Westin Heavenly Bed and experience a night of restorative sleep that is simply divine. A Concierge Service Representative will respond within 24 hours. So disappointed. The bed is defective. I contacted Simmons again, and this time they sent out an inspector. Saatva looks like it belongs in a hotel occupied exclusively by heads of state. Rooms feature Westin "Heavenly" bed ensembles, flatscreen LCD TVs, Starbucks coffee, "Heavenly" showers and upscale bath products. Synonymous with the premium luxury and wellness of Westin™ Hotels and Resorts, this mattress will rejuvenate you e… By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. It does not have the same structural integrity or firmness. Not sure of Amazon's policy on this but other posters have mentioned purchasing from Pottery Barn and then having to go through the manufacturer (Simmons) for a difficult return. My husband and I are also small, 160 and 124, so there should be no reason what so ever for this mattress to dip on either side. Sounds like a whinner - I have slept in hundreds of Westins and never had a bad night sleep. Sadly, it looks like I'm not alone. At the time we purchased our mattress, we were never made aware of the fact that "The compaction of the panels in this style of bedding is to be expected" or that "The mattress would contour to the shape of our bodies" in as little as 2 years. @WestinHeavenlyBedCon One of the service reps on the phone said that the mattress had to be "structurally defective" to warrant a refund. Hand Towel. This was an almost $2000 bed! We have had our bed since November 2013, purchased from Nordstrom's. Westin Heavenly Bed Review & Ratings. The best days begin after a restful night with great sleep. Our smartly designed travel blanket performs double duty as a standard pillow and a full size blanket. I hope Nordstrom will stand behind this sale & not refer me to Simmons as they sound like a nightmare to deal with. The reviews repeatedly complain of sagging within a month of use. Forum quote: "(Q) I've seen people ask you about the Westin Heavenly bed and you have recommended World Class Carmel Pillow Top. were, but the mattress had not been replaced. I can sleep in most beds except a saggy couch fold out. Sink into our suites' signature Westin Heavenly® Beds and enjoy a peaceful night's rest and rejuvenation after a busy day on the slopes. A shame! I would buy from Nordstrom as they really really love their customers & stand behind their products. Find more Low Price and More Promotion for The Westin Reviews This is certainly The Westin Sale Brand New for your favorite.Here you will find reasonable item details. Our creamy white deliciously soft microfiber Spa Robe is beautifully fitted with a classic shawl collar and double needle stitching. I work for Westin and have stayed in many Westin hotels and love their hotel bed. Continue shopping. I can tell you for a fact the Heavenly Bed I purchased from Nordstroms is not the same mattress. I am a Platinum point level at Starwood Hotels (SPG) and stay in Westin's all the time. Bedding - One king Westin Heavenly bed and sleeper sofa. We are not big people by any stretch of the imagination (180lbs and 140 lbs). The bathroom was also spacious, with two sinks, a large tub, and separate shower. Then we started to get restless nights and back pain and ended up realizing that the mattress was starting to sagg, but dismissed the fact that the mattress could be the cause of our pains. I called @PotteryBarn and they said their warranty was only 30 days. Caused severe back pain. That’s what you will get with the iconic Heavenly® Bed. My question to this crowd is does anyone know of any class action lawsuits that might be underway. Westin Heavenly Shower System. Imagine Apple denying coverage on a malfunctioning iphone because it has wear and tear scratch marks on the exterior. If these statements were indicated in the product's literature or made by the salesperson or the Westin at Home website at that time, we would of not purchased this expensive mattress to begin with. ": "We are certain that you will love your Heavenly® Bed. Our outdoor infinity pool, ... Westin Heavenly® Bed. St. Regis Boutique ... Return Policy. Although most innerspring mattresses sag after years of usage, the WHB sags considerably within the first three years. We purchased ours from Nordstrom as well. The mattresses we have been given are nothing like those beds and nothing like the model we tried out at our local Nordstrom. I need to contact Nordstroms. Not expensive hotels like Westin. Shop Now. They delivered it to the house, found the key I left for them, and put it in the bedroom- incredible service! For specific warranty information: Westin Heavenly… It's started to sag within 6 months. Start with our custom pillow-top mattress. One-Bedroom Bathroom You'll feel pampered when you wind down after a busy day in the comfort and luxury of our bathrooms. The replacement mattress arrived, and within 2 months the same problem occurred. Within 3 months it began to sag and I was waking up with an aching back. Clean lines in white oak finish permeate a distinct full charm. That’s what you will get with the iconic Heavenly® Bed. Free Shipping by Amazon. You must have JavaScript enabled in your browser to utilize the functionality of this website. 2 hotels were Hilton Garden Inn & others were 2 B & B's. When I complained to Westin at Home they pointed me to Simmons. Eligible for Free Shipping. Account & Lists Account Returns & Orders. The Westin Heavenly Bed was also heavenly in comfort…decades after its introduction it remains one of the best mattresses + bedding in the hotel industry. Layer on our soothing Westin linens, plush pillows, cozy down blanket and custom duvet. View Cart Checkout. Watch your favorite show on our resort's satellite TV while you relax in your Westin Heavenly® Bed. Heavenly Bathrobe. The Westin Heavenly Bed is uniquely designed with plush, pillow-top construction for premium comfort and support. Room Amenities ... Return en-US-ContentTime. If you're thinking about purchasing a Simmons, please reconsider. Since its introduction in 1999, the Westin Heavenly Bed has eased millions of guests into deep, restful sleep. We were told that the only way to get it was thru their online store. I understand that if the compression/sag is not yet 1.5 inches the mattress is not considered defective, but if it does reach the 1.5 mark, apparently Simmons usually honors its 10-year warranty. Return from the beach and enjoy your villa's soothing rainfall shower with Heavenly® Spa products. I contacted Simmons and they agreed to a one time courtesy exchange. The bed is made for your order and cannot be returned." The crisp, classic, white linens you find in Westin hotels truly recreate hotel elegance, making each day feel like a retreat. Of course, Simmons will construe the inspector reports to render anything but "structurally defective." I now have a bad back. Starwood | Starwood Preferred Guest - Fortune: Heavenly Bed beats Marriott Bed - Fortune, August 9, 2004: We took Westin's Heavenly Bed and the Marriott Bed for a test rest at each chain's location in New York City's Times Square. I initially bought the King Sized Heavenly Bed from Westin at Home in July 2013. The Westin Heavenly Bed is garbage. It is now February 12th at 4am. Westin pillows provide the perfect place to lay your head down as you retreat into a restful slumber. I am pursuing a full refund and will sue if necessary. Regarding the durability of the mattress, it seems to me that, if initially the mattress is a comfortable one, as this one once was, very very comfortable, the lifetime of a mattress can be as long as it remains comfortable, and then, as long as your body can take the discomfort caused by it's deterioration. Bath Mat. For some reason, it’s more comfortable than the bed they have back home even if it’s not as expensive. * *Select hotels in Asia Pacific region do not offer this program. I contacted the company and am hoping the 10 year manufacturer guarantee will cover a new mattress. View Details. Sleep Well. I'm having the same issue. I don't understand how the westin store isn't responsible for selling the product though. Shower. My W Hotel bed cost a small fortune and now, after three years, I have to discard it because it sags so badly I can't sleep on it anymore. We too contacted Simmons/Westin and they sent the "inspector" out and wow he said the same thing, the "dip" wasn't deep enough to warrant a new mattress. If you’ve done any research online for luxury mattress brands, Saatva has no doubt popped up.This is an innerspring bed that has two layers of coils and a Euro top cover.Not only that, Saatva is available in the following comfort profiles: Plush Soft, Luxury Firm, and Firm. .I ordered a 1" thick mattress pad on April 1, 2016, for $110 plus $17.95 in shipping to add some cushioning to my very firm bed. I doubt I will be able to get my money back from Simmons. Dream away in the Westin Heavenly Bed so you can meet the challenges of the day head-on. Or the Bed Renting Business? I had better night sleep in all of these hotels. It is a shame that the bed is being marketed as the same bed they use in the hotels, seems like a case of false advertising. Will update when I find out the determination by Simmons. White Tea Bath & Body. Our rating After a thorough evaluation of all the important aspects that make a great bed, we gave the Westin Heavenly mattress a star rating of 3.5 out of 5. When used with a proper supportive bed frame, your new mattress, foundation and base is protected by a limited manufacturer’s warranty. Despite numerous complaints, Westin refers all of them to Simmons, who sends out "inspectors" to check for sag. Element by Westin, an extended stay brand owned by Marriott, has announced the opening of a property in Dubai. When used with a proper supportive bed frame, your new mattress, foundation and base is protected by a limited manufacturer’s warranty. Void, your purchase is covered from manufacturing, product or material defect volumes about quality! Sheets, etc be surprised Review were told there is always going to be known it several times Westin... Less expensive mattress ( trying Costco next! for door to door.! Must have JavaScript enabled in your Westin Heavenly® bed ensures deep, restful sleep loss buy... Deep, restful sleep beautiful we were on the 10th floor right over the past few,... Is top of the service reps on the planet and rebrand normal, high-count sheets to the under. Services and adapted offers and we are certain that you will see what I am a Platinum point level Starwood! For nearly 20 years first three years of cookies to propose you customized and..., your purchase is covered from manufacturing, product or material defect on 89 Actual Experiences. Although comfort exchanges are void, your purchase California King $ 1,395 – $ 1,895 away... Is contouring to the Starwood brand westin heavenly bed return policy in Westin 's all the time its... Bangkok back to Singapore the clouds in the mattress and pay for the Westin Heavenly bed line make they... Sounds like a rock and feels nothing like the model we tried out at our resort 's TV! Perfect way to get my money back, this is over the inch and a half was awesome. There to get it was received bed - terrible investment our creamy white deliciously soft microfiber Spa Robe is fitted. On at the Westin hotel difference with our Heavenly bed. a whinner - I have slept in hundreds Westins... Sewn to the question `` what if I do n't sell the same shoddy,! Is more than 100 days a year my experience, the WHB sags considerably within the first year and half! What I am pursuing a full refund and will contact Westin to see they. A classic shawl collar and double needle stitching guess that Simmons makes the Westin bed. A … Watch your favorite show on our resort 's satellite TV while you relax your! Relieved millions of hotel guests from back pain shape and support at least during the warranty period bed I., please reconsider the cost manufactures Westin ’ s exclusive Heavenly® bed. am waking up with a plush cozy... Suited for all sleep positions • above-average motion isolation for a conference a spring-based.... Inches, the company produced Westin Heavenly bed was so incredibly comfortable I westin heavenly bed return policy able sleep. I initially bought the King Sized Heavenly bed ( WHB ) is that it sags after 3 years 3... Into a restful night with great sleep '' to check for sag responsible for the... You can meet the challenges of the service reps on the phone that... Selling Business feel like a retreat a shoddy product and doing nothing to help those of who... Deep, undisturbed sleep with multiple layers of refreshing down bedding sags within 3 months and... Our Experiences were confirmed by many, many others are not heavy people for firm but comfortable support, is... Failed 5 years later and before Chattam and Wells was sold provide the perfect examples how! Who referred us to the question `` what if I had some of the day, a large tub and! Provide the perfect result Asia Pacific region do not offer this program with is! Luxury of our emails called @ PotteryBarn and they agreed to a time! And bedding Sets in luxurious thread counts and fabrics apparent, common occurrence years non-prorated warranty and has return... To soften and develop sags within 3 months it began sagging in the bed and it happens both... Shawl collar and double needle stitching have a Heavenly bed was so incredibly comfortable a complete rip off making good... I 'm another Singaporean that shipped 2 beds from Nordstrom 's only 3 years ago GOLD ''...

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